Refund policy
refund
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Our return period is 10 days.No refunds or exchanges will be accepted after 10 days of purchase.
As a return condition for your convenience, the item must be unused and in the same condition as when it arrived.Please be sure to return using the packaging material used at the time of receipt.
The customer is responsible for the shipping cost when returning the product for the convenience of the customer. Please note that refunds do not include shipping charges.
Refund (if applicable)
After receiving and inspecting your return, we will send you an email notifying you of the receipt of the returned item.We will also notify you of the approval or rejection of the refund.
Once approved, the refund will be processed and the credit will be automatically applied to your credit card or original payment method within a certain number of days.
Delayed or unprocessed refund (if applicable)
If you have not received a refund yet, please check your bank account again first.
If the information you entered is correct, please contact your credit card company.It may take some time for us to actually refund after completing the refund process.
Then contact the bank.It may take some time for the refund to be made.
If you still cannot confirm your refund after making the above inquiry, please contact us at info@ aceveggie .com.
Sale items (if applicable)
We accept refunds for regular priced items, but we do not accept refunds for sale items.
Exchange (if applicable)
We will replace it only if it is defective or damaged.If you need to exchange for the same item, please email info@aceveggie.com and return the item to the address below. (547-5 Oyake, Oyama City, Tochigi Prefecture, Japan)
The customer is responsible for the shipping cost when returning the product for the convenience of the customer. Please note that refunds do not include shipping charges.
Please note that it may take some time to deliver the replacement product depending on your place of residence.
When returning, please consider using a traceable shipping service or taking out shipping insurance.We are not responsible for any damage or loss during return.
Distributor: Distributor: aceveggie
Representative responsible: Sato Yuko
location: aceveggie, 323-0001, 547-5 Oyake, Oyama City, Tochigi Prefecture, Japan
phone number: 09040554093
email address: aceveggie1@gmail.com
Selling price: 1650 yen
Necessary charges other than the product price: 930 yen Shipping fee
Payment method and timing of payment: At the time of ordering
Product delivery time: Within 7 business days (shipping standard within 3 days)
Delivery method of goods: Delivery
Return / Defective / Cancellation: Return (payment) is required only if you make an inquiry within 10 days of arrival.
Return deadline: Within 7 days after inquiry